Frequently Asked Questions
Here’s how we calculate your bill each month:
- We figure out how many users your team had on Runnable, and prorate for users that were not present for the full month.
- The amount your team is charged is the cost of your plan multiplied by the number of users in your team.
What is a user?
A user is anyone who is able to make changes to your account, and have their branches deployed and kept up-to-date on Runnable.
How do I remove a user?
That feature is coming soon. For now, please contact us via the in-app chat or by email to remove users.
What happens when a user is added or removed?
We’ll prorate the cost of users daily, so your team will only pay for the time your users are active.
I have more questions.
No problem! Email us and we’d be happy to help.